Vacancies

We are looking for a Coordinator – Operations (Sea Freights - Customer Service) to join the MFC Sea Services Team. 

The role will include the following responsibilities:
•    Single point of contact for assigned customer accounts and guarantee satisfaction and value for our customers.
•    Manage Sea import, export & cross-trades, prepare and follow up quotations.
•    Liaise/coordinate with the sales team, partners/agents, customers, and other service providers and update all live data in CRM as appropriate.
•    Assist in the preparation of weekly/monthly reports and statistical figures on bookings, volumes, and revenue as well as customer ranking.
•    Attend to customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution.         
•    Support customers through service, education, and effective problem solving.
•    Making cold calls to new and existing customers to promote the company services and secure appointments and pass leads to the Salesperson to have customers visit.

The Applicant should have Experience in:
•    Minimum 03 -05 years experience in Sea Freight Operational process/Customer Service ideally within a Freight Forwarding industry in the UAE.

Qualifications:      Graduate/Diploma
Required Competencies: 
•    Excellent communication skills in English – verbal and written.
•    Disciplined and Organized.
•    Ability to work under pressure.
•    Flexible regarding working hours. 
If you meet the above requirements, please send in your applications to recruitment@mfc.ae with your visa status, clearly mentioned.

MFC is Hiring: Senior Logistics Coordinator (Key Accounts)!

We are looking for a Senior Logistics Coordinator (Key Accounts) to join the MFC Contract Logistics Team. If you have a minimum of 5 years of experience in the 3PL industry, a strong background in logistics, warehousing, and distribution, and excellent leadership and analytical skills, we want to hear from you. A minimum of a graduation degree is required, with further qualifications being a plus.

Responsibilities:

Subject Matter Expertise

• Must be well conversant with Logistics, Warehousing and Distribution processes.
• Logical understanding of WMS structure
• Good understanding of QHSSE / JAFZ Customs regulations / INCO Terms / HACCP / TRAI / Regional regulatory standards
• Multimodal transport / sea, air and land freight.

Key Account Management

• Serve as the primary enabler for the key accounts.
• Build and maintain strong relationship with the customers understanding their needs and expectation.
• Coordinate with external and internal stake holders to ensure fast and accurate completion of customer tasks in hand.
• The position requires flexibility in working hours depending on customer requirements and timelines.

Leadership and People management

• Must have experience of managing direct reports, 3 to 5 people.
• Natural flair to lead a team with confidence and compassion

Process Optimization

• Analyse current logistics process and find opportunities for cost reduction and efficiency improvement.
• Implement best practices for routine planning, inventory management, order processing, and transportation to improve customer experience meeting the customer requirements.
• Identify & work on automation of routine jobs to remove unproductive work & to enhance customer experience.

Data Analysis & Reporting

• Maintaining tracker of customer export and import orders.
• Prepare and analyse data related to key account operations.
• Prepare and present reports to the senior management highlighting customer performance, area of improvement, issues affecting operational efficiency, unproductive work, new scope of work requested by the customer, recommendations for improvement.
• Monitor key account health, identifying opportunities to enhance customer experience and proactively prevent issues before customers raise a concern.
• Sharing weekly reports to the management.

Identifying problems and finding resolutions

• Address and resolve issues related to key account operation within agreed timeline.
• Any delay, products damage, and discrepancies to be addressed to management, also ensuring the corrective measures are in place so the same mistake is not repeated.
• Understanding the customer's character, anticipating their concerns, and proactively finding resolutions in advance.
• Understanding of MFC and the customer's objectives and enabling the resolution that balances the needs of both.

Key Skills

• Strong analytical, numerical, communication, and interpersonal skills.
• Proficiency in logistics software, Excel, Word, and preparing presentations.
• Assertive, persuasive, and mindful of customer attitudes and aptitudes.
• Accurate and proactive communication to the management.

If you have a minimum of 5 years of experience in the 3PL industry, please send in your applications to recruitment@mfc.ae